The 5 Most Commonly Asked Questions We Receive From Parents

The 5 Most Commonly Asked Questions We Receive From Parents
August 13, 2015 Melissa Bauman

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We Heard Your Questions, & Here Are The Answers!

Urgent Care is a unique concept in the realm of healthcare. It’s not quite an emergency room, but it’s also not a clinic for every day, primary care. Urgent Care is somewhere in between, where busy schedules meet unexpected medical needs, and here at Urgent Care for Kids, we want to provide quick, affordable, and most importantly, quality care for your little ones when you’re in a bind.

But how do we go about doing that? What services do we provide? How late are we open? We get quite a few questions about Urgent Care for Kids each day. Aside from the basics, such as when we’re open and where we’re located, we’ve rounded up the five most frequent questions that keep our phones ringing, so that those of you who are new to Urgent Care for Kids can learn a little more about how we operate!

1. Are you strictly a clinic for pediatric patients?

We see patients from birth to age 21. While this does limit our practice from being a place for the entire family (sorry mom & dad), we believe that by specializing in pediatrics, we are able to give your children a better quality of care that’s designed just for them. All of our providers have a specialty in pediatrics, so you can trust that your visit to one of our clinics will be kid-friendly in the waiting room, the exam room, and as you grab a rubber duck on the way out the door.

2. Can one of your providers be my child’s regular pediatrician?

We get this question quite a bit, whether it’s from parents who are new to the area, or from parents who have had a great experience with one of our providers. Our clinics are designed to be after-hours care, working alongside your primary care physician when they’re not available. When choosing a primary care doctor, it’s important to find someone who is familiar with your child’s medical history and can consistently provide medical care. While we do have a few full-time providers, many of our doctors and nurses are part time, meaning there is no guarantee your child will see the same provider during each visit. Also, our clinics do not provide some of the important services that primary care physicians provide, such as well check-ups or regular immunizations. Urgent Care for Kids partners with many of the pediatricians and family physicians near us, so each of our clinics can always provide you with a comprehensive list of primary care physicians we recommend for your child’s continuity of care!

3. What insurance plans do you accept? 

Here at Urgent Care for Kids, we accept most major insurance plans. This includes but is not limited to Aetna, BlueCross BlueShield, Cigna, Humana, Tricare, United Healthcare, Multiplan, Seton Health Plan, Amerigroup, and any Texas Medicaid plan.

4. My child’s primary care physician can’t see him or her today…do you have any available appointments?

One of the most convenient aspects of Urgent Care for Kids is that you don’t need an appointment, you can walk in any time we are open! We understand that when your child is sick or in pain, the last thing you want to do is wait for hours to be seen. We do our best to keep wait times short so you can get back to work, school, or spending time with family and friends. We are open until 9 pm each weekday, from 9am-9pm every Saturday and Sunday, and even on holidays!

5. Should I go to Urgent Care, or to the Emergency Room?

While we are equipped to handle quite a variety of bumps, bruises, and sniffles, there are times that your child needs to visit an emergency room rather than an urgent care facility. We can treat minor lacerations, sprains and fractures, and most illnesses. However, we cannot treat head injuries, complex bone fractures that are causing limb deformity, patients who have been involved in car accidents, or very high fevers that have persisted for a prolonged period of time. These circumstances call for a visit to the emergency room. However, many cases are in-between. If you are unsure whether your child needs to visit an urgent care or an emergency room, please give us a call and ask to speak to someone on our nursing staff, and they will gladly point you in the right direction.

Hopefully these questions help you learn a bit more about Urgent Care for Kids, but if there’s anything we missed, feel free to give us a call- we’d love to tell you how we can help you and your family!

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